Kimaï ships to Europe, the US and internationally.
If you're based in Canada you will be charged taxes and duties upon delivery. If you're based in the US you will be charged taxes and duties upon delivery for orders over $1500.
Please note the customer is responsible for all duty/custom fees associated with the purchase.
Yes, we ask for a signature to make sure your jewelry arrives safely.
All of Kimaï’s jewelry is made to order. It takes us 5-7 working days to make your jewelry - longer if it’s a bespoke or customized piece. Can’t wait that long? Contact us and we’ll do our best to speed up the process.
Once your piece left our hands, it should be in yours within 1-2 working days.
As long as your order hasn’t already been shipped we can change or cancel your order. Simply contact us with your order number.
Unfortunately we can’t deliver to a PO Box Address at this time, as we require a signature upon delivery of all jewelry pieces.
Yes! We’re here to help you create the custom piece of jewelry of your dreams. Contact us and we’ll be in touch.
All Kimaï pieces are designed to last but for peace of mind, your jewelry comes with a two month warranty when you pay for delivery. Our warranty doesn’t cover general wear and tear, breakage, loss, or theft of jewelry and we’re afraid we can’t accept a return if your piece has been altered by another jeweler.
We use DHL Express for all our orders. You can track your Kimaï order anytime on DHL Express. If it says your order has been delivered but it’s not with you, please contact us and we’ll get on the case.
Changed your mind? We’re happy to refund unworn, unmarked jewelry if returned within five days of receipt.
Unfortunately we can’t accept returns on rings, customized or bespoke pieces.
To request a return, simply contact us and we will send you a prepaid shipping label with our return instructions.
Provided your Kimai jewelry is returned to us in its original condition, we will happily refund you the full amount minus the cost of shipping.
Unfortunately because bespoke/customized jewelry pieces are made just for you we can’t offer you a refund unless it’s faulty.
Once we’ve received your return we’ll be in touch to let you know it’s been processed. Please note, it can take up to 5-10 business days for us to process your return so please be patient!
Seen something else you prefer? We can arrange an exchange for you provided you’re happy to cover the additional return and delivery costs. Simply contact us to start the exchange process.
Don’t panic – it happens to the best of us. And we can help you get it fixed. Contact us for more details.
Want your necklace or bracelet longer? Feel free to contact us and we will make it happen.
All of our jewelry is handmade in Antwerp, Belgium, by skilled artisans.
At Kimaï, all of our rings, necklaces, bracelets, and earrings are made with 100% recycled 18K solid gold and lab-grown diamonds.
At Kimaï, our jewelry is always made using 18k solid gold.
Visit Our Diamonds page to learn more about how Kimaï’s lab-grown diamonds are made.
Kimaï diamonds are identical both chemically and physically to mined diamonds - the only difference is that they’re made in a lab. Grown using the same environment, the growing conditions have been engineered to produce an identical diamond without the social and environmental impact of mining.
Yes! As all our pieces are made with 18K solid gold so there's no harm wearing them in water. Water will not damage the metal itself, but it can reduce the shine.
We use 100% recycled gold, derived from recycled 18K gold old jewelry.
Recycled gold is not cheaper, as the price of gold is set based on market value.
18K gold will not fade, as it is solid gold. However, 18K gold plated jewelry will fade over time, and affect the color of the jewelry. At Kimaï, we specifically use 18K solid gold to provide our clients with high quality pieces of jewelry that resist time, and can be passed onto generations.
The easiest way to clean your Kimaï jewelry at home would be to fill a bowl with 2 cups warm water and several drops mild dish detergent. Soak your 18-karat gold jewelry in the solution for 15 minutes. Scrub the gold jewelry with a soft baby toothbrush or a cotton swab then rinse it with water.
We offer resizing for engagement rings, the delivery fee is included in the free resizing service we offer.
All our pieces are handmade in Antwerp, Belgium.
We work with a trusted lab in Israel.
unfortunately not. We take great pride in the quality of our diamonds and craftsmanship of our settings and have curated a broad collection of rings and wedding bands to meet the style and preferences of our customers. We do offer a bespoke service, for this, please visit our bespoke page.
Yes, every engagement ring comes with a complimentary IGI certificate. Upon special requests we can source a GIA certificate for you at an extra fee.
If you’ve got a ring that you can use to measure - Checkout our ring sizer (checkout ring sizer app we’re designing the same but on the website). We recommend using it on mobile.
Of course when placing the order there’s an option to add engraving.
Most of our ring sizes are online, see here. However we do offer a bespoke service - so contact us if you’d like us to design a ring together.
Yes, check out our Bespoke page for more details on our services.
We could get on a call with you to show you the different diamond if you’re hesitant: kimai.com/bespoke
Every piece is made to order and we therefore cannot accept returns. We can though make some changes to the existing ring at a small extra cost and resize for free.
No, Kimai covers all taxes and duties.
DHL express - the package needs to be signed for.
You can use Klarna or email us for bank transfer - however we are unable to ship until full payment is received, if it’s bank transfer.
Yes please email us for more information.
All fees are covered by Kimaï.
Shipping is on us for engagement rings orders.
If you need to cancel an order you must email us within 4 hours of order placement. Many pieces are custom made and once production begins on them they cannot be cancelled or returned.
Yes it is possible. You can email us for special date production.
14 days after the order has been placed.
Yes! We ship worldwide.
Some items on our website may require a lead time. We generally list any wait times on the item’s page. If you still have specific questions, please email us with your online Order ID# at firstname.lastname@example.org.
As all our pieces are made to order 14 days after the order has been placed.
No, this is because all our pieces are made to order and tailored to you.
If there is a manufacturing error made by us, we will repair it for free. However for any bespoke repairs we will discuss case by case. Please get in contact with us here: email@example.com.
he International Gemological Institute (IGI) is a leading third party diamond grading organization. Each IGI certificate is unique to your diamond and provides a diamond identification number that is laser-inscribed in your diamond. Check out our learn page for more info.
Lab diamonds are real diamonds. Kimaï diamonds are identical in chemical composition to mined diamonds, only they’re made using solar energy in a lab. All that’s different between lab and mined diamonds is the impact our lab diamonds have socially and ecologically – which is significantly less.
Visit our diamonds to learn about the process.
Lab grown diamonds are chemically and physically identical to mined diamonds - a gemologist wouldn't be able to tell them apart at a naked eye or even a microscope. Only specific machines can differ a lab grown diamond to a mined one.
Yes, GIA, HRD, and IGI all grade lab grown diamonds. At Kimaï, we mostly use IGI grading reports but upon request we can get larger stones a GIA or HRD certificate. All our pieces that are above 0.5ct come with one of these certificates.
Lab diamonds do sparkle! As much as a mined diamonds. The sparkle of a diamond will always depends on the stone’s characteristics such as clarity, cut and polish, and lab diamonds are no different. Since the physical characteristics of a mined and lab diamond are not different, their sparkles isn’t different either!
Lab grown diamonds are grown the same way as mined diamonds (but in a lab!) - therefore they have flaws just like mined ones. Each one of Kimaï’s lab diamonds is unique and has its own characteristics.